Shipping Charges | APO/FPO Addresses | Payment Options | Taxes
Back Orders | Shipping Outside of USA and Canada | Return Policies | Damages


Shipping and Handling Charges
All items are shipped via USPS. All free shipping and handling offers are only for orders within the USA only. Shipment to Canada will be shipped via Global Priority Mail or Airmail Parcel Post and charged a flat rate of $14.00.

The shipping and handling chart describes how Soft-E-Care, LLC calculates various shipping and handling options.

We do not process or ship product on weekends or major holidays observed by the USPS. International orders will be shipped by Global Priority Mail or Air Parcel Post. Shipping times to Hawaii and Alaska may vary from times given below and will be shipped by USPS Priority Mail.

APO and FPO military addresses are charged as domestic packages and you will NOT be charged international rates for these items. All FREE shipping offers still apply to APO and FPO orders.

Please Note: There may be 1-2 business day delay in shipping by USPS method since we have to physically drop off the packages at a Postal Office. Please use AA, AE or AP as the state for APO and FPO addresses.

May I track a package shipped to APO address?
We currently do not provide online tracking with order numbers for USPS.

Shipping to an APO/FPO address?
There may be 1-2 business day delay in shipping by USPS method since we have to physically drop off the packages at a Postal Office. The delivery time by USPS to APO/FPO addresses vary and it is out of our control. It may take several months to deliver a package depending on where it has to go. We are not responsible for the US Governments mishandling or loosing your order. When shipping to an APO or FPO address the USPS does not allow tracking. While most packages will reach their destination, we are not responsible for lost or damaged items due to the US Government shipping services. You should realize that the USPS only delivers your product to a US base of operations within the US and after that it is considered delivered by Soft-E-Care.

Mail orders will be processed at:

Soft-E-Care, LLC
1441 Mockingbird Dr.
Waconia, MN 55387

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Taxes
We are required by law to add sales tax of 6.50% to orders shipped to Minnesota residents. No sales tax will be added to orders outside of Minnesota.

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Back Orders
We regularly stock every item you see in our website. Although every attempt is made to maintain inventory of each product we carry, occasionally we run out of certain products due to unusually high demand.

In this event, we will give you an estimated time of availability and the following choices; you can cancel the out-of-stock items, hold off shipment of your entire order until the product is available, or receive a partial shipment of the in-stock items first and the out-of-stock items when they are available. No additional shipping charges will be incurred for partial shipments.  

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Shipping Outside The USA and Canada
Most products we offer can be shipped to countries outside the USA and Canada. However, customs policies can change without notice. Therefore, we have no way of knowing what can and cannot be shipped to you. Please check with your country's customs office concerning the product you want before you purchase. If you order it, we will ship it.

It is your responsibility for knowing your country's policies. We are not responsible for product detained or confiscated by your country and therefore cannot give refunds in this case. You may be subject to import duties and taxes, which are levied once the package reaches your country. Soft-E-Care, LLC is not responsible for any additional charges.

Customs forms for all international packages will list the content and value of your order's contents.

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Return Policies
Once you have submitted an order, that order is subject to our return policy. Only unopened products may be returned for a refund if we receive it back within 30 days of the date of purchase. Opened products will not receive a refund. We do not refund shipping charges. All refunds will be made in the form of a credit to your credit card or rebate check. All refunds are performed within 45 days of the date that we receive the product back from you. If you received free shipping for your order and would like to return product, you will be charged Soft-E-Care's actual shipping and handling charges for that order.

When returning products, the original receipt (or copy) is required so we can track who gets the credit. We are not responsible for returned product that is not accompanied with the original receipt (or copy). Also, we suggest you use some form of tracking such as delivery confirmation or insurance so you have proof you sent it.

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Lost or Stolen Packages

Please contact your mail-carrier immediately if you believe your package was
lost. They are the best source of information about your package.

Soft-E-Care is not responsible for lost or stolen packages. All packages ship
with USPS delivery confirmation (except those to APO/FPO destinations), which
allows us to verify EXACTLY when your local postal carrier delivered your
package to your address.

If you believe your order is missing, please check the USPS web site to
determine the status of your order.

If the USPS web site states that your package was delivered to your address,
we will consider that the package was correctly delivered.

For APO/FPO we cannot be responsible for packages that are lost or stolen
since there is no support for delivery confirmation to these destinations.

If the USPS web site states that your package was delivered, however, you have not received the package, please consult with your local mail carrier or post office. We are not responsible for and cannot help you retrieve stolen or
misplaced packages. We cannot send additional product to customers whose
packages are documented by the US Postal Service as delivered.

If the USPS web site states that your package is still "in transit" and has
NOT been delivered for more than ten business days from the mailing date, we
will consider the package lost by the US Postal Service.

If the package was lost through no fault of your own (i.e. you supplied us
with the correct shipping address AND the USPS has no verified delivery to your address through USPS track and confirm), we will ship another order to your address free of charge.

If the package was undeliverable due to you supplying us with an incorrect
shipping address, then we are not responsible for any delivery delays, loss or
replacement. We will at that time refund your money minus our normal shipping charge (This applies to free S/H offers as well).

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Damages
Soft-E-Care, LLC makes every effort to safely secure and ship all packages but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to Soft-E-Care, LLC within 24 hours of receipt.

We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged merchandise or re-ship you new product.  

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